Customer service

Request return / withdrawal

You can register a return or declare your withdrawal here. For returns from outside Germany, you can use our international letter return label.

How it works

Fill in the form. We will automatically confirm receipt by email.

Return costs / label

For returns from outside Germany, you can use our international letter return label. For returns from Germany, the options shown below apply.

Invoice number *

Name *Email address *

Where are you sending the item from? * Return from Germany Return from outside Germany

Processing is done by email only. Please make sure your email address is entered correctly. Use of this form is voluntary. Your statutory withdrawal right remains unaffected.

Reason *Item / short descriptionMessage

I would like to request a return label because the item is defective, the wrong item was delivered or there is a justified complaint. I will return the item myself or pay the return costs myself in case of withdrawal, change of mind or an item ordered by mistake.

I confirm that my details are correct. My statutory withdrawal right remains unaffected.

Request return / withdrawal

How it works

Return costs / label

International letter return label