Instructions on withdrawal
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a
third party other than the carrier and indicated by you acquires, physical possession of the
To exercise the right of withdrawal, you must inform us
of your decision to withdraw from this contract by
an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the
attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication
concerning your exercise of the right of withdrawal before the withdrawal period has
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from
you, including the costs of delivery (with the exception of the supplementary costs
resulting from your choice of a type of delivery other than the least expensive type of
standard delivery offered by us), without undue delay and in any event not later than 14
days from the day on which we are informed about your decision to withdraw from this
We will carry out such reimbursement using the same means of payment as you
used for the initial transaction, unless you have expressly agreed otherwise; in any event,
you will not incur any fees as a result of such reimbursement. We may withhold
reimbursement until we have received the goods back or you have supplied evidence of
having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any
event not later than 14 days from the day on which you communicate your withdrawal
from this contract to us. The deadline is met if you send back the goods before the period
of 14 days has expired. You will have to bear the direct cost of returning the goods. You
are only liable for any diminished value of the goods resulting from the handling other than
what is necessary to establish the nature, characteristics and functioning of the goods.
(complete and return this form only if you wish to withdraw from the contract)
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the
following goods (*)/for the provision of the following service (*),
- Ordered on (*)/received on (*),
- Name of consumer(s),
- Address of consumer(s),
- Signature of consumer(s) (only if this form is notified on paper),
(*) Delete as appropriate.