Use the remote finder and enter either your device model (e.g., TV/DVD/receiver) or your old remote’s model number. The finder shows compatible original, replacement, and universal options.

Yes. Enter the old remote number in the finder to get compatible matches.

Replacement remotes are described as compatible alternatives to the original and ready to use without programming. Universal remotes are designed to control multiple device types and may require setup depending on the model.

For pre-programmed offers, the remote is programmed for the device specified in the offer before shipping, so you typically only need to insert batteries.

Choose the result where the device model designation or the original remote number matches the designation shown in the offer/description.

The shop offers remotes for TVs, projectors, media players, and combi devices, plus categories like hotel remotes, universal remotes, plug & play remotes, and accessories.

Replacement remotes are described as ready to use without programming.

Insert batteries and the remote is (depending on the model/offer) ready to use. For pre-programmed offers, the setup is done before shipping.

Many product offers state that batteries (e.g., 2× AAA) are not included. Please check the individual product description.

For pre-programmed offers it is described that there is no data loss if the battery is missing.

Functionality depends on the model. The product offer/description is decisive and lists compatibility and supported functions.

Accepted payment options include credit card, PayPal, and PayPal Express.

When paying by credit card, the credit card account is debited when the contract is concluded.

Dispatch takes place after receipt of payment.

€3.90 for “Standard Shipping / Letter”. Shipping is free for orders over €10.

For standard international shipping, costs are listed as €3.90.

Unless otherwise stated in the offer: within Germany 2–3 days; international deliveries 4–7 days after conclusion of the contract (for advance payment after your payment instruction).

No. There is no delivery on Sundays and public holidays.

Items are shipped in one shipment unless otherwise agreed; the delivery time is determined by the item with the longest delivery time.

Delivery takes place within Germany and to the countries listed on the shipping/payment information page (e.g., Andorra, Austria, Belgium, Czech Republic, Denmark, France, Great Britain, Hungary, Ireland, Italy, Liechtenstein, Luxembourg, Montenegro, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland).

Don’t worry — in most cases this can be resolved quickly:

• Please allow 1–2 additional business days, as delivery can occasionally be delayed.
• Tracking available? If you received a tracking number, please check the current status via the tracking service.
• Still nothing? Please email us at info@galaxis-tv.com with your order number and your full name and delivery address.

We will check the shipment status right away. If the shipment has been lost, we will arrange — depending on availability — a replacement shipment or issue a refund.

You have the right to withdraw from the contract within 14 days without giving any reason.

The withdrawal period starts from the day you (or a third party designated by you other than the carrier) take possession of the goods.

Inform us by a clear statement (e.g., letter sent by post or email). A model withdrawal form is provided on the German withdrawal page.

Refunds are issued within 14 days from receiving the withdrawal notice, using the same payment method. A refund may be withheld until the goods are received back or proof of return is provided.

In case of a defect or an exchange, we reimburse your return shipping costs once we have received the goods.

In case of withdrawal or a wrong purchase, you cover the return shipping costs as stated in the withdrawal policy.

To ensure quick handling of your complaint, please pack the item securely, include a copy of the invoice (or delivery note), and send the return as a prepaid letter to our P.O. box.

Return address:
Rumble Entertainment
Peter Tonner
P.O. Box 211111
50535 Cologne (Köln), Germany

Important: Please do not send parcels to the P.O. box — parcels cannot be delivered to a P.O. box. As an alternative, we recommend sending the letter via registered mail.

Email: info@galaxis-tv.com
Phone: +49 151-47365117 (no hotline)

Rumble Entertainment, Peter Tonner, Peterstr. 29, 50676 Köln (Cologne), Germany, Email: info@galaxis-tv.com